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균형성과표를 이용한 중환자실 간호부서의 핵심성과지표 개발

 Development of Nursing Key Performance Indicators for an Intensive Care Unit by using a Balanced Scorecard

Journal of Korean Academy of Nursing 2008년 38권 5호 p.656 ~ 666
KMID : 0806120080380050656
최윤정 ( Choi Yun-Jeong ) - 인하대학교병원

김화순 ( Kim Hwa-Soon ) - 인하대학교 간호학과
임지영 ( Lim Ji-Young ) - 인하대학교 간호학과
이영휘 ( Lee Young-Whee ) - 인하대학교 간호학과

Abstract

Purpose: The purpose of this study was to develop visions of nursing service, nursing strategies and key performance indicators (KPIs) for an intensive care unit (ICU) based on a Balanced Scorecard (BSC).

Methods: This study was undertaken by using methodological research. The development process consisted of four phases; the first phase was to develop the vision of nursing in ICUs. The second phase was to develop strategies according to 4 perspectives of a BSC. The third phase was to develop KPIs according to the 4 perspectives of BSC and the final phase was to combine the nursing visions, strategies and KPIs of ICUs.

Results: Two main visions of nursing service for ICUs were established. These were ‘realization of harmonized professional nursing with human respect’ and ‘recovery of health through specialized nursing’ respectively. In order to reach the aim of developing nursing visions, thirteen practical strategies and nineteen KPIs were developed by four perspectives of the BSC.

Conclusion: The results will be used as objective fundamental data to attain business outcomes for the achievement of nursing visions and strategies of ICUs.
KeyWords
균형성과표, 중환자실, 핵심성과지표
Employee performance appraisal, Intensive care unit, Indicator
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SCI(E) MEDLINE 학술진흥재단(KCI) KoreaMed